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TRS-ActiveCare Customer Service

All the help you need

TRS-ActiveCare Customer Service

También disponible en español


Monday-Friday, 8am-6pm CT

Aetna Navigator

Secure Member Website

Register on Aetna Navigator

Find A Doctor - Facility

Find a Doctor or Facility

ALEX - Benefits Counselor


Your benefits counselor

Temporary ID Card

Obtain a Temporary ID Card

Live Healthy America Callout

Live Healthy America

Teladoc - Talk to a doctor


Talk to a Doctor 24/7

Call 1-855-835-2362


Having a Baby?


Quick Access


24/7 Help

Get Help 24/7

24 Hour Nurse Information Line


TRS-Care Website (for Retirees) - Bottom

TRS-Care Site
(For Retirees)

HMO Plans Callout

HMO Plans

Accessibility Services
If you are having trouble accessing information on this website, our Customer Service representatives can assist you. Please call 1-800-222-9205. Relay services for individuals with a hearing disability are available by dialing 711. If you need a PDF document in an accessible format, you can request it directly by completing this online form.