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Please note – if you are in the ActiveCare Select Plan or ActiveCare Select Whole Health Plan. There is NO coverage for non-network care, except in a true emergency, under these ActiveCare Plans.

Please note – if you are in the ActiveCare Select Plan or ActiveCare Select Whole Health Plan. There is NO coverage for non-network care, except in a true emergency, under these ActiveCare Plans.

It pays to be a smart health care consumer and stay in-network. Learn how you can avoid balance bills and save money.



Doctors, hospitals and other health care professionals who belong to the Aetna network agree to charge lower rates for TRS members. When you use in-network providers, your benefits and your share of expenses are based on the provider’s negotiated rate for a given service. And there are no balance bills with in-network providers.What’s more, your plan pays benefits at a higher level when you stay in the network.

Important note: If you are enrolled in the ActiveCare Select plan or ActiveCare Select Whole Health plan, there is NO coverage for non-network care, unless in a true-emergency. You will be responsible for the entire bill.

Ask the right questions


Adam’s doctor recommended surgery. The surgeon who performed Adam’s elective surgery belonged to the Aetna network and so did the hospital. The anesthesiologist, however, was an out-of-network provider. For that service, Adam’s plan did pay at the in-network level, but since the anesthesiologist is an out-ofnetwork provider, Adam still received a balance bill from the anesthesiologist.

For Adam, the balance bill was an unpleasant surprise — a surprise he might have avoided by asking the right questions.


Staying in your ActiveCare plan’s Aetna network can help keep you from being balance billed. When scheduling services, ask questions like:

Does the doctor belong to my ActiveCare plan’s Aetna network? Ask this question when you are considering a new or alternative doctor for primary or specialty care.

Do the other doctors and/or health professionals involved in my care belong to my ActiveCare plan’s Aetna network? Don’t assume everyone involved in your care belongs to the network just because your doctor does. Be sure to ask. In the “Adam” scenario above, he could have asked his in-network surgeon about the anesthesiologist ahead of time. By requesting an in-network alternative, he might have avoided a hefty balance bill.

In addition to primary care doctors, specialists, surgeons and anesthesiologists, stay in the Aetna network when you get health care at laboratories, imaging centers, urgent care centers, physical therapists, outpatient surgery centers and substance abuse facilities.

You can find in-network providers for a full range of health care services by using DocFind®, the provider search tool, at Click on "Find a Doctor or Facility if you are enrolled in a TRS-ActiveCare plan," log in and choose "I want to ... Find a Doctor, Dentist or Facility." You'll see a list of provider types, conditions and procedures.

Can I get the names(s) of all providers that are participating in my care? Your doctor or office staff may not know the network status of the other providers treating you. But if you have their names, you can look them up using DocFind. Just enter a name in the "Search for" box on the DocFind launch page.

Remember to ask if your health care providers are in the Aetna network whenever possible. Staying in the network can help you avoid that unexpected balance bill.

What if there are no network providers available for a particular specialty? If this situation is confirmed by Aetna when you call Customer Service, Aetna may be able to make arrangements with a non-network provider that reduces your balance bill exposure, but you still may be responsible for an excess amount.

Can I negotiate my balance bill with a non-network provider? Yes, many providers are willing to work with their patients regarding balances owed, but the success you may have in reducing your liability varies widely by provider.

Do your homework before you need care? It's important to know where to go when an unexpected health issue occurs. Search DocFind for network hospitals, urgent care centers and walk-in clinics near your home, job and children(s)' school. Write them down and keep it handy. This way you will be prepared for the unexpected!

Urgent Care      


Log in to your secure Aetna Navigator® member website at, use the Aetna Mobile App (Text “Apps” to 23862) or call TRS-ActiveCare Customer Service at 1-800-222-9205.


Aetna is the brand name used for products and services provided by one or more of the Aetna group of subsidiary companies, including Aetna Life Insurance Company and its affiliates (Aetna).
This material is for information only. Health information programs provide general health information and are not a substitute for diagnosis or treatment by a physician or other health care professional. Health benefits and health insurance plans contain exclusions and limitations. Not all services are covered. See plan documents for a complete description of benefits, exclusions, limitations and conditions of coverage. Plan features and availability may vary by location and group size. Information is believed to be accurate as of the production date; however, it is subject to change. For more information about Aetna plans, refer to,