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Enrollment and/or Billing Discrepancy Report

Please complete this form when submitting more than three enrollment or billing discrepancies.

Ask Aetna a Question

Is your question related to Eligibility or Other (Benefits, Billing, etc.)?

Dedicated Resources

Benefits Administrator
Advocate Team

Dedicated to help answer any questions regarding the TRS-ActiveCare plans administered by Aetna. 

8 a.m. to 5 p.m., Monday-Friday
Toll-free 1-877-767-5254


Caremark Client
Support Team

For assistance with pharmacy questions.

7 a.m. to 7 p.m., Monday-Friday
Toll-free  1-866-823-5182

By email for non-urgent requests
ClientSupport@caremark.com

By web for pharmacy locations
www.caremark.com/trsactivecare


Enrollment and/or Billing Discrepancy Report

Please complete this form when submitting more than three enrollment or billing discrepancies.