TRS Virtual Health telemedicine is available through Teladoc. 

TRS Virtual Health – Medical Care

A TRS Virtual Health medical consult is an affordable alternative to emergency room and urgent care. Many common medical issues can be resolved through the convenience of a phone or video consult. Simply call 855-835-2362, 24/7/365, register online at www.teladoc.com/trsactivecare or download the Teladoc app from your mobile device and log into your Teladoc portal to schedule. 

• The consultation is covered at 100% for TRS-ActiveCare Select plan and TRS-ActiveCare 2 plan. Under the TRS-ActiveCare 1-HD plan your cost is a $30 consultation fee that counts towards your deductible and out-of-pocket maximum. Once your deductible is met you can have a medical visit with a board certified physician and your cost share would be $6.
• Convenient medical care available in the privacy of your own home.
• Guaranteed call back within 60 minutes. The average call back time is less than 15 minutes.
• Treatment from a board certified physician for acute, non-urgent conditions like:
  • Cold and flu symptoms
  • Allergies
  • Bronchitis
  • Ear infections
  • Respiratory infections
  • Sinus problems
  • Skin problems
• Medications are prescribed when appropriate.
• A copy of the consult record will be sent to your primary care provider upon request.
  
  

TRS Virtual Health – Mental Health

You can receive care for mental health conditions by board-certified psychiatrists, psychologists, licensed social workers, counselors or therapists. They can treat anxiety, depression, substance abuse, stress, grief, family issues and more. This TRS Virtual Health telemedicine benefit is available through Teladoc.

• The patient must be 18 years or older.
• You can have an ongoing relationship with the provider.
• Mental health visits are only available over video. You can test your video connection when you schedule the appointment.
  
  

All appointments must be scheduled online or through the Teladoc app and must be scheduled at least 72 hours in advance. Request a time that works best for you and the provider can either accept that time or propose a different time. There is flexible scheduling and appointments are available seven days a week from 7 a.m. to 9 p.m. local time. Confidential treatment is available at your convenience over video. To schedule a visit:

• Register for a Teladoc account via the web or log in to your account if you have already registered
• Request a visit
• Answer a few questions
• Select your psychiatrist or therapist
• Request a time for your appointment
  
  

Psychiatrists are the only mental health providers that can prescribe medications; they currently prescribe from a limited formulary, including antidepressants. Medications that Teladoc psychiatrists can prescribe include: 

• Antidepressants: Asendin, Celexa, Desyrel, Lexapro, Paxil, Prozac Remeron, Sinequan, Viibryd, Vivactil, Wellbutrin and Zoloft
• Anxiolytics/Sedatives/Hypnotics – Schedule II and IV medications: BuSpar, Benadryl, Melatonin and Rozerem
• Chemical Dependency Adjuncts: ReVia and Vivitrol
• Monoamine Oxidase Inhibitors: Emsam
• Miscellaneous: Luvox and Neurontin
  
  

Teladoc’s psychiatrists do not prescribe antipsychotics, mood stabilizers or stimulants. Teladoc’s therapists (psychologists, counselors, therapists, etc.) do not prescribe medications.

The cost for these services are:

Click on the links below to learn more.

• Getting Started (English) (Spanish)
• FAQs (English) (Spanish)
  
  

TRS Virtual Health – Caring for Your Family

Some family members that are age 18 and over, like adult children or elderly parents, can receive medical care from a board-certified physician too, even if they are not covered by your TRS-ActiveCare Plan. This TRS Virtual Health benefit is available through Teladoc. You can extend the general medicine service to someone you care for with a two-way or three-way video or phone visit with a licensed doctor for a flat fee of $45. 

• Sign up to add family members or loved ones that are not covered by your TRS-ActiveCare Plan.
• Provide legal authorization specifying Caregiver status for the person that is receiving care.
• Request a phone consult with a board-certified doctor.
• The Teladoc physician can share a visit summary with the PCP if requested.

An exciting opportunity brought to you by TRS-ActiveCare and Aetna. This wellness program is free of charge and open to ALL TRS-ActiveCare employees. You no longer have to be a participant in the Aetna medical plan to join. There are two challengers per year. Look for the information on the next challenge soon.  

Introducing Cornerstones4Care®

Healthy eating, being active, diabetes medicine, tracking—manage what’s most important to you, all in one place. Discover tools and resources tailored to your needs, wherever you are in your diabetes journey. This diabetes education program is brought to you by Novo Nordisk.

Start today at http://aetna.trs.activecare.cornerstones4care.com

Join the Aetna Maternity Program

Check out the amazing “Waiting for Baby” video here.

Whether you are thinking about starting a family or you are pregnant now, the Aetna Maternity Program will provide essential information and even one-on-one support to get off on the right foot.

And it’s all free and confidential.

First, you’ll take the pregnancy risk survey to find potential risk factors that could affect your pregnancy. If your results show that you have an elevated risk level, our nurses will work directly with you to discuss helpful next steps.

Join as soon as you know you’re pregnant and get these extra perks:

• Knowledge, straight to your mailbox.
  Get educated on prenatal care, labor and delivery, as well as immunization schedules.
• Free copy of Mayo Clinic’s Guide to a Healthy Pregnancy when you sign up and complete the pregnancy risk survey by your 16th week.
  This book features important milestones, health information and tips to help you better manage your pregnancy and care for your newborn.
• Information for dads and partners.
  Help them get ready for baby, too!
• Access to the nicotine-free, Smoke-Free Moms-to-Be® program.
  Get materials and support from one of our nurses to help you quit using tobacco for good.

To participate or learn more about the program, call toll-free 1-800-CRADLE1 (1-800-272-3531), or log in to Aetna Navigator and look under "Health Programs."

Call TRS-ActiveCare Customer Service at 1-800-222-9205 and speak to an Aetna Health Concierge.

The Aetna Health Concierge is your single point of contact for benefits and wellness information. Your concierge is a benefits expert who can help you put all the pieces together – benefits, providers, services, wellness programs and tools, and online resources.  Your Concierge can help you make informed decisions, get the care and services you need, save money and live healthier.

Whether you need a quick answer, help to untangle a difficult issue or someone to explain your benefits, you have an advocate dedicated to your needs.

Watch this video to learn how your Aetna Health Concierge can help you.

The 24-Hour Nurse Information Line is available 24/7 when you need help with a health-related question or concern. Talk with a registered nurse about conditions and treatment, where to seek care, and what you can do until you’re able to see a doctor. Call the 24-Hour Nurse Information Line toll-free at 1-800-556-1555.

Simple Steps To A Healthier Life^® is an online wellness program that helps you know more about your health risks and what you can do about them. You start by taking an online Health Assessment, after which you receive a health score, health report and action plan. Your plan will include online wellness programs tailored to your needs, to help you eat healthier, lose weight, quit tobacco, manage stress, deal with depression and get a better night’s sleep. On your Aetna Navigator home page, click “I want to …. Take a Health Assessment to get started.

Get Help to Quit Tobacco One of the best things you can do for your health is to quit tobacco – and Aetna can help. One of the online wellness programs that is part of Simple Steps To A Healthier Life is Breathe™, an online smoking cessation program. With Breathe, you can get help and support to quit tobacco and stay quit. Step by step, you’ll learn how to reduce cravings, resist relapse and feel healthier.

Aetna Health Connections can help you and/or a covered family member better manage one or more chronic conditions. Registered nurses and other health care professionals work with you and your doctor to provide education, coaching and monitoring. The program covers more than 30 conditions, include asthma, high blood pressure, diabetes, heart disease, osteoporosis and more.

The Aetna Care Advocate Team (CAT) is a group of trained nurses who can guide you through the health care system. Get help to understand a medical condition or term, learn about treatment options, receive expert coordination of complex medical services, and much more. To talk with a CAT care coordinator, call 1-800-222-9205.

When you sign up for Preventive Care Considerations, you receive direct mail and email reminders about services appropriate for your age and gender. These can include yearly physical exams, mammograms, colonoscopies and other services.

As an Aetna member, you and your covered family members are eligible for discounts on health-related products and services. Get special rates on vision and hearing care, gym memberships and fitness equipment, weight management programs and products, natural products and services, and more. Learn more here.

Provides care coordination and other services to Aetna members facing transplant surgery or other complex medical procedures. Participation is entirely voluntary. If you choose to participate, your procedure will be performed at a designated Institute of Excellence hospital for its experience and outcomes with organ transplants and complex medical care. The program also provides expert case management and coordination of follow-up care.